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Customers are increasingly using social media to air their complaints across all industries, and companies are paying attention.
Customers are increasingly using social media to air their complaints across all industries, and companies are paying attention.
Prior authorization is a common cost-cutting tool used by health insurers, but patients say it creates hurdles that delay or deny access to care.
SEATTLE — A letter from the insurance company arrived in a crisp white envelope. Premera BlueCross would only cover $3.24 of an $8,000 psychological evaluation for Jennifer Cohen's son.
Most Americans have run into trouble using their health insurance in the past year, but the majority still like their coverage, a new report has found.