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A Bengaluru consumer court recently directed Indigo Airlines to pay ₹70,000 to a couple who had their vacation in Port Blair spoiled due to a delay in receiving their checked-in luggage.
New airline data indicates the number of lost, delayed or damaged bags is returning to pre-pandemic levels.
As the Civil Aviation Authority reveals its complaints figures, we explain your rights if your luggage is damaged, lost or delayed.
Here's what you can do if you lose your luggage when travelling by plane
Here's what you can do if you lose your luggage when travelling by plane