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Article content The agent can also notify a person’s emergency contacts or kick off a “public incident,” sending an alert for help to other Citizen users in the vicinity. A spokeswoman said Protect was not aiming to replace 911 but could help reduce the number of non-emergency calls. “Citizen has been a one-way system to date. We provide real-time situational awareness and our users can decide what to do with it,” Citizen’s chief executive, Andrew Frame, said in a statement. “Starting today, Citizen is now a two-way system where users can request help from Citizen.” The app, o...

U.S. crime app Citizen rolls out first paid tool, connecting users to safety agents By Elizabeth Culliford Reuters (Reuters) -U.S. crime alert app Citizen is launching its first paid feature, offering subscribers access to a live safety agent when they are in "stressful or uncertain situations." Citizen uses crowd-sourced content and police scanner traffic to notify users in the United States of local incidents. It has been criticized for promoting vigilantism, particularly after it posted a $30,000 reward to find a man wrongly suspected of arson in May. The new feature, called Protect, can ...