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They are among the biggest airlines in the world thanks in part to a financial lifeline from the u.s. government. most airlines don't take a substantial hit to the bottom lines in the wake of crashes, and insurances take the hit. but what has happened to malaysia airlines is unprecedented. >> there will be people thinking about whether they want their children or spouse or parents to be flying on this airline, and i think that that's really -- if i was -- it's more of a public relations problem for the airline that n a legal liabilit. >> neither incident has been blamed on the a airline. >> it...

Simply a public relations problem. >> reporter: the justice department says toyota first blamed driver error and then admitted floor mats could trap the gas pedal in some models. but in january 2010 abc's brian ross aired the story of a runaway toyota in new jersey that could not be blamed on either the driver or the floor mats. >> it just took off. it just took off, it seemed like the more i hit the brakes the harder it wanted to accelerate. >> reporter: it turned out some toyotas also had sticking gas pedals. the record-breaking toyota settlement could provide a road map into a simple invest...

Provocation by moscow to intervene, to protect its fellow russian co-nationalists. so there is still a lot of possibility for this to get much more deadly. >> thank you so much, richard engel right there in eastern ukraine. and in a major settlement between the justice department and toyota, announced today the world's largest auto maker has agreed to pay more than $1 billion for its mishandling of sudden acceleration complaints. since 2009 this has been an issue, toyota has recalled more than 11 million toyota and lexus calls for the acceleration problem. after a four-year investigation, at...

I believe the insurance numbers. they tonight have a reason to make up or lie about the numbers. what is interesting that the white house is down playing this and even kind of concealing the numbers that are coming in from the insurance industry. it is confusing, why wouldn't the white house have these important numbers? such as how many people signed up and paid and how many people were previously uninsured. these seem like important numbers. and the white house said they are not collecting that data? >> i think it is a public relations problem for the white house. it has been a public relati...

>> no, i'm not saying the telephone companiesmenies want this. they don't. this is a public relations problem for them. they were more than willing to do this when it wasn't a public issue for them and now it is and that's a threat to their business and they don't need it. at the same time, they are holding on to this data anyway. in a criminal case, for example, when someone's murdered and a cell phone is obtained or stolen from the victim, we'll go to the phone company, the fbi will, with a subpoena that says, who has this cell phone been in contact with, because if the killer is still makin...