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April 28th 2021 14:28 Content The ambition to deliver great customer experiences is universal, eternal and often feels unattainable – no matter what you do, there is more to be done; no matter how on-trend you are, the next trend is already calling. Improving your CX capability is not the answer, writes Engine Transformation CEO Emma Robertson, it’s what you do next internally that will count. Over time CX has gained importance and prominence within organisations – user interface design developed into UX, UX became UCD – and now we are all about the CX. Perhaps as a result of where ...

The pain of our personal cross before feeling the relief of Easter – Terry Pluto’s Faith & You Updated Apr 03, 2021; Posted Apr 03, 2021 Looking at this Arizona cactus in the wilderness made me think of the cross and Easter. Photo by Terry Pluto / Cleveland.com Facebook Share CLEVELAND, Ohio – I recently talked to a man who lost his son to drugs. It was a long, painful road literally ending at a dead end. The father raised his son in the church, prayed for years for his son’s drug problems... There was no deliverance, at least not on earth. “I know he accepted Christ,” said the ...

"Most people have no idea that before I became a lawyer turned feminist writer and activist, I was a Hooters Girl."

dairy cow. It’s a quite wonderfully designed animal. Religions have become domesticated, and human beings have been redesigning their religions for thousands of years. (Not sure how religious sects have been domesticated: they are the ultimate rebels for any change in society, and they act extremely well to preserve their privileges) And I was thinking, how do I introduce this? And I thought maybe that old doggerel by  Joyce Kilmer, you know: “ Poems are made by fools like me, but only God can make a tree.” And you might say, “Well, God designed the cow.” But, of course, God...

Formula 1 has announced that, as part of its strategy to become carbon-neutral by 2030, it has invested in the development of a completely sustainable biofuel for the car to run on. The first trial barrels have already been delivered to Ferrari, Honda, Mercedes-AMG, which supply the current electrified, turbocharged V6 powertrains to the ten teams running in F1. Honda is leaving the sport after next year, however, in order to focus on electric cars. The FIA, Formula 1's governing body, hasn’t gone into detail regarding the make-up of the fuel, only saying that it is "exclusively refined u...