Gainsight Delivers Record-Breaking Year, Surpassing $100 Million ARR as Momentum for Customer Success Movement Accelerates Worldwide
Healthcare IT: Medidata Solutions, Within3, CentralReach, Innovaccer FinTech: Avalara, IRIS Group, Zuora, Receipt Bank Limited, Mambu Simplicity and Innovation: Gainsight introduced a number of product innovations over the past year, while also helping new customers reduce time-to-value by up to 66 percent—launching Gainsight’s Customer Success platform in less than 10 weeks on average and increasing new customers’ Net Promoter Score to 85. Other key product highlights from 2020 include: Horizon Experience: A simple, intuitive, and beautiful design system that provides an efficiency boo...