KNTV NBC Bay Area News At 4 February 17, 2018
The emergency dispatcher needs all the help he can get. And that sometimes means nonemergency dispatchers jump in. Often we have to pull them from answering nonemergency. To help emergency calls. As you can imagine that is our priority. To answer the 911 calls. By default people call for a nonemergency have to wait longer. I was trying to follow a police report. I was on hold for 20 minutes. San jose police say 20 minutes seems too long. But they con seed low staffing is preventing dispatchers from answering nonemergency calls faster. Rye now the calls are averaging 1,500 per day. And call tak...