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prevention number and easy to remember. dial 988 like you would dial 911 in a medical emergency. instead of a dispatcher sending police or first responders, 988 will connect you with trained mental health providers 24/7. anderson, thank you so much. i am laura coates, and this is "cnn tonight." listen, i want to be up front with you. we're doing something different tonight, something frankly that's extremely difficult. but we truly believe that it's important to do. you know, there's a tendency to want to turn our eyes from what is difficult, a tendency to just want to move on. it'...

It was rough outthere. they knew whatever was going on inside was not right. >> they're asking for a master key. how does this factor in terms of training, barricaded or active shooter. we'll note we haven't heard those horrible gunshots as we're hearing. for many people outside of a hollywood movie, i've never heard the sounds of an ar-15 or an assault rifle like that. my heart is still racing thinking about what that sounded like and the ability to get so many rounds off in that amount of time. >> that's right. >> but you're asking now for a master key. where does this factor in? >> well, th...