Detailed text transcripts for TV channel - CNN - 20110202:17:23:00
Zappos.com. >> reporter: not bad for a company that started a few years ago with a radical concept. >> okay. no problem. >> reporter: it's about service, not selling. >> culture is very important. it's actually the number one priority of the company. >> reporter: the culture is raucous, infectious, and everywhere. employees decorate as they choose, enjoying an unbelievable array of company services, including free lunch, ice cream, massages. we asked our guide, ray andre, about the business environment. >> this is a business meeting. there's a lot of giggling go on in there. >> reporter: it is...