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Consumers Expect Clear, Consistent and Personally Informed Communications from Financial Institutions WELLESLEY, Mass.–(BUSINESS WIRE)–Redpoint Global, a leading software provider that helps brands deliver revenue-generating and personalized customer experiences, today announced new research revealing major gaps in customer expectations and delivery of services by financial institutions. Conducted by Dynata, the survey of more than 1,000 U.S. consumers found that while 82 percent of respondents expect banks to personally understand them, only 38 percent say their bank is effective in doin...

Look for virtual events, social commerce to stick post-pandemic Virtual events may have been a shot in the dark for marketers and brands at the beginning of the pandemic, but their success is causing many to consider these types of events for the future. That, according to new data out from AnyRoad. Their new State of Virtual Events 2021 report finds that while many found virtual event planning challenging (46%), 85% believe these types of events are now here to stay. Zoom meetings, Facebook Lives, YouTube Meet & Greets. These are just a handful of event types brands and marketers turned to ...

by Chris Evanguelidi, Director, Enterprise Healthcare Market for Redpoint Global Inc. Chris Evanguelidi, Director, Enterprise Healthcare Market for Redpoint Global Inc. Researchers from Johns Hopkins published a study in October on the impact of the pandemic on health care delivery. Among its findings, the data show a 21.4% decrease in primary care visits in Q2 of 2020, compared against the average volume of Q2 visits for the previous two years. By contrast, there was a sharp increase in telehealth engagements, accounting for 35.3% of all provider visits in Q2 this year, compared with 4.1% in...

The Top Customer Data Platforms According to the FeaturedCustomers Winter 2021 Customer Success Report Rankings Share Article SUNRISE, Fla. (PRWEB) January 26, 2021 Today FeaturedCustomers published the Winter 2021 Customer Data Platforms Customer Success Report to give prospects better insight on which Customer Data Platforms would work best for their business according to real customer references. The highest rated vendors according to the Winter 2021 Customer Data Platforms Customer Success Report are: Market Leaders – Blue...