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According to the National Retail Federation's 2023 Consumer Returns in the Retail Industry report, customers returned $743 billion worth of merchandise last year. That massive dollar amount represents...
Product returns are an unavoidable part of running an e-commerce business. They can't be eliminated, so offering the option to return items can be a vital part of a business's strategy. As the adage goes: "If you have too few returns, you're not selling enough." Still, most e-commerce businesses would like to reduce the numbers of returns they need to process.