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Grocery news

Three New Mexico club stores offer click-and-collect service via Instacart After not having previously offered a click-and-collect option, Costco Wholesale has begun piloting curbside pickup for groceries at several warehouse clubs in New Mexico. Issaquah, Wash.-based Costco hasn’t officially announced the test, but a page on the retailer’s website said same-day Costco Curbside Pickup powered by Instacart is now available to members at three clubs in Albuquerque, N.M. Users can choose from a selection of about 2,000 grocery items, including fresh food and some nonfood products. To a...

Amazon, Kroger & Walmart boosted by 'once in a lifetime' convergence of online retail, grocery buys As COVID-19 continues to reshape spending patterns, CFRA analyst Arun Sundaram found that the biggest winners have become one-stop shop retailers like Amazon, Albertsons, Kroger and Walmart. Along with a handful of other big brands, those companies are drawing support from restrictions on public life that are forcing many employees to work remotely. Those trends include more eating at home, and buying necessities on the Internet. “Food-at-home demand should stay permanently elevated versus pr...

Grocery customers find improved in-store conditions, Retail Feedback Group study says Customer satisfaction with supermarkets is up as both shoppers and retailers have adapted to conditions under the nine-month-old coronavirus crisis, new research from The Retail Feedback Group (RFG) shows. In RFG’s Fall 2020 U.S. Online & In-Store Grocery Shopping Study, released yesterday, shoppers rated overall satisfaction of their latest supermarket trip at 4.23 on a scale of 1 to 5, up from 4.08 in the Lake Success, N.Y.-based research firm’s spring study. Similarly, customers gave supermarket...

New study shows rebound for in-person and online grocery shopper satisfaction The Retail Feedback Group released the Fall 2020 U.S. Online & In-Store Grocery Shopping Study. This report, the second instalment in 2020, provides key insights from both online and in-store supermarket shoppers, collected during the COVID-19 pandemic. Frequency, spending and safety concerns   While a larger percentage of shoppers (39%) indicate they are shopping for food and groceries at about the same frequency as pre-pandemic, compared to 20% earlier this year, 34% shop less often (a substantial change from 55%...