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A growing number of retailers are charging return fees in light

Planning to return some holiday gifts? Don't assume all those lax return polices of the pandemic years will still be around.

Planning to return some holiday gifts? Don't assume all those lax return polices of the pandemic years will still be around.

Often. >> reporter: this person shops almost entirely online and was recently hit with return fees after ordering multiple pairs of pants. >> i haven't been able to find a pair of pants that actually fits me. i needed to try on a lot of things. and for certain stores, i did have to eat that $5 cost. >> reporter: a fee some experts say shoppers should get used to, with shipping costs up and retailers dealing with excess inventory this year. and all those returns add up. according to the national retail federation, $102 billion worth of online orders were returned in 2020. that number more than ...

Costs preshipping on the outbound orderer, maybe a customer acquisition cost of 50 bucks and you're out almost twice the cost of the return. >> reporter: and with as many as 50,000 brick and mortar stores projected to close over the next five years, the trend towards return fees isn't going away any time soon. >> i think return fees just help us see a little bit behind that curtain by making us pause and think about our purchasing decisions and whether we are being wasteful or not. >> reporter: turning a page in how we buy and return. nancy chen, cbs news, new york. next up on the cbs weeken...