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just got worse as the day went by because the hardest part of the whole tragedy was dealing with the families and as the days went by, we couldn't give them what they wanted, they wanted to have their loved ones, we couldn't give them a -- rewouldn't rescue -- we couldn't rescue anybody and we had no survivors and having trouble getting remains and having remains and someone to -- to have in a coffin and go to a funeral and just show the respect that you know they deserve was very, very difficult and just made the job for everybody that much worse. john: and you lost so many leaders in your department as well that day. it must have been tough to go off? >> jon, we had the best group of chiefs in the world.