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While four out of five business leaders say improving CX is a high priority, only 6% of brands see an increase in their CX quality ... | June 13, 2023
Customer experience scores across nearly every other industry dropped.
/PRNewswire/ -- Forrester's (Nasdaq: FORR) Canada 2022 Customer Experience Index (CX Index™) reveals that customer experience (CX) quality among Canadian...
Forrester released findings from its CX Index 2022, and the news isn't all that great for CX leaders.
/PRNewswire/ -- According to Forrester's (Nasdaq: FORR) US 2022 Customer Experience Index (CX Index™) rankings, CX quality fell for 19% of brands in 2022 — the...