Live Breaking News & Updates on Customer loyalty and retention

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The Role Of AI In The Usage-Based Pricing Model

By integrating AI into their business models and usage-based pricing strategies, SaaS leaders can foster innovation and deeper customer relationships.

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AI Marketing: The What, Why and How

AI marketing can offer up some hefty benefits. Learn how businesses are using this tech to improve CX and boost bottom lines — and how you can too.

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Forrester's CX Index Reveals Drops in Customer Experience Quality

Forrester released findings from its CX Index 2022, and the news isn't all that great for CX leaders.

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Tackling Customer Experience Challenges in Yet Another Crisis

Forrester kicked off its CX North America conference this week with a keynote message that reports many challenges for CX leaders.

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Which Is Best — Marketing Automation or Customer Journey Orchestration?

Marketing automation or customer journey orchestration — which is best? Discover the ins and outs of each, and which will offer your business the most benefits.

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What You're Missing in Your CX Strategy

If your customer journey maps end at purchase or delivery, you might want to rethink your strategy. A successful approach requires a holistic view.

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4 Steps to Finding (and Hiring!) the Best CX Employees

If you want to deliver top-notch customer experiences, you need to go right to the source: your employees.

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CleverTap Expands Global Reach With Leanplum Acquisition

For digital companies worldwide, a new united entity will greatly increase user engagement and retention potential.

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4 Ways to Connect With Customers in the Metaverse

Savvy companies aren't waiting for the metaverse to go mainstream to establish a presence on the platform. Here's how some brands are already taking advantage.

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Want to Captivate Customers? Ask Your Team These 6 Questions

If you want customers to keep coming back, you need to start asking some serious questions.

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Live Breaking News & Updates on Customer loyalty and retention

If you want customers to keep coming back, you need to start asking some serious questions.United-states , Arun-sharma , Get-customers , Come-back-again , Why-would , Customer-do-business-with , Competition-instead , Question-one , Question-two , What-companies-outside , Are-any

If you want customers to keep coming back, you need to start asking some serious questions.

United-states , Arun-sharma , Get-customers , Come-back-again , Why-would , Customer-do-business-with , Competition-instead , Question-one , Question-two , What-companies-outside , Are-any