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But compare that with 2011, when we really hit the peak. that's when prices spiked at 4.4% over the previous year. so prices are going up, but the increase has slowed down somewhat. now, here's rick seeny of farecompare to summarize this situation. >> the bottom line is, prices are up, pretty dramatically over the last two or three years and only slight up this year, except for the most convenient flights, where they're getting anywhere from 10 to 20% higher than we saw last year. >> reporter: and those most convenient flights are often the non-stops, the ones that get you from your city to yo...

For early bird boarding and rebooking your flights. a lot of money there. with costs rising for airlines, many are now relying on these fees for a huge share of their revenue. but some airlines hit you harder than others for these extras. let me give you an example. let's talk about jetblue here. it's going to let you carry on one bag for tree, southwest will give you two. look at spirit. $100 to carry on a bag if it doesn't fit under your seat. it actually makes about 40% of its revenue from exactly those kinds of fees. bottom line, you need to factor in these extra charges when you're lookin...

Sales up 22.4%, 8% up season to season. more and more people shop on line abuse of the convenience, the ability to comparison shop. it's easier. if you don't think it's going to be up next year, i don't think what you're thinking because it grows and grows. >> and grows and grows. gerri willis, good to see you. >> thank you. a live look now at the snow falling in cleveland. officials warn of whiteout conditions and urge people to stay off the roads as much as possible. the storm that battered the south and midwest is bearing down on the northeast. more than 3,000 flights delayed or canceled ...

Stats say customer complaints still went up 5%. with us, rick seeny, founder of the airline ticket search fare compare.com. i wonder how much is about the technology in place and the fact so many people have been pushed out of airports. >> i think you have a couple things. first, you got to give the airlines credit, the numbers are better. but we saw a couple things happen. last summer they doubled the compensation rate for people that got bumped, so that had earls thinking twice about overbooking. that helped things. then with checked bag fees, most bags to be honest are in the cabin of the p...

hello, everybody. i am randi kaye. we're glad you are with us. we start off with the victims of irene. for those of you who think irene was a dud, well, tell that to the families of the 21 people who died in that storm and the people that lost their homes and the estimated $10 billion price tag is nothing to sneeze at either. irene may not have been as bad as expected in some areas, but worst in others. vermont, much of the state is under water. a short time ago president obama declared a state of emergency making vermont elvauable for disaster relieve. >> it will take time to recove...