Page 36 - Rob Katz News Today : Breaking News, Live Updates & Top Stories | Vimarsana

  SOUTH LAKE TAHOE, Calif. — Vail Resorts CEO, Rob Katz announced more than $3.3 million in COVID-19 emergency relief and behavioral health grants in nine communities where the company operates, including South Lake Tahoe and Truckee. These donations will support local nonprofits’ efforts to provide critical need services throughout the pandemic and improve access to and affordability of mental and behavioral health services. “As mountain towns continue to contend with the impacts of COVID-19, there’s been an increase in mental health challenges amplified by limited access to care,�...

Vail Resorts Epic Pass insurance option of “core season” will provide a refund to everyone whose home resort closes at least one day before scheduled, regardless of how much they skied before the closure. If the season ends on Feb. 5, and you lose 59 of the 118 days in the core season (Dec. 8 to April 4) on your home mountain, you would receive a 50% refund on your pass, provided you did not use that pass at other resorts during the resort closure event. The early season doesn’t count against you, either. Keystone skiers who started Nov. 4 could ski more than 90 days and still receive a...

  EAGLE — Vail Resorts CEO Rob Katz apologized in an email to passholders Friday for what he called “unacceptable” wait times for customers seeking help. “Weighing heavily on my mind is the frustration I have heard from too many passholders and guests regarding their customer service experience with our call centers,” Katz wrote. “If you are included amongst those who have been unable to reach a customer service agent for help, or encountered long call center or chat wait times, I want you to know we have heard you loud and clear. And we agree. It is unacceptable, and I personall...

Vail Resorts’ Chief Executive Officer, Rob Katz, and his wife, Elana Amsterdam, New York Times bestselling author and founder of Elana’s Pantry, today announced more than $3.3 million in COVID-19 emergency relief and behavioral health grants. In nine communities where Vail Resorts operates, these separate donations will support local nonprofits’ ongoing efforts to (1) provide critical need services throughout the pandemic and (2) improve access to and affordability of mental and behavioral health services. “As mountain towns continue to contend with the impacts of COVID-19, there’s...

Daily file photo Vail Resorts CEO Rob Katz, in an email to passholders Friday, apologized for what he called “unacceptable” wait times for customers seeking help. “Weighing heavily on my mind is the frustration I have heard from too many passholders and guests regarding their customer service experience with our call centers,” Katz wrote. “If you are included amongst those who have been unable to reach a customer service agent for help, or encountered long call center or chat wait times, I want you to know we have heard you loud and clear. And we agree. It is unacceptable, and I per...