KNTV NBC Nightly News With Lester Holt August 22, 2019 09:36:00
Communicate. now, for jessica, this was a particularly rough morning. her husband was at work. and she was justhelm with everything that she was doing, including taking care of her other kid. and so she was unable toll, thi wrote on her facebook page about and to him and reached up. robert didn't seem bothered at all. instead, he held my son off and on for the whole 45 minutes he was in our home. he snuggled him close while i folded laundry. it was a huge relief to this tired mama. that's beyond customer service. it's humanity at its best. i will never forget his kindness. [cheers and applause...