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all of that is coming up. but first you re here today. your ceo didn t want to show up. i want to sincerely apologize impacted by this. caused a loft of anguish. people want to know if we re going to invest in this system so it won t happen again. we need to invest in technology and also in our operational system because the winter operations were too much for us. it was a failure epically from top to bottom. it s obvious that ya ll messed up and your customers, they expect you to fix it. neil: all right. the fix is not in, at least not yet. a south airlines number 2 executive getting grilled on capitol hill over that holiday travel chaos that grounded nearly 17,000 flights. today lawmakers are demanding answers. unfortunately, they didn t get many answers. we ve got you covered with fox s lydia hu on why a southwest apology didn t cut it. robert ray on winter weather that could be testing it all over again. not only for southwest but an entire country. ....
Answers. unfortunately, they didn t get many answers. we ve got you covered with fox s lydia hu on why a southwest apology didn t cut it. robert ray on winter weather that could be testing it all over again. not only for southwest but an entire country. let s get in to the turbulence and what was behind the last holiday season worth thousands of americans stranded and given few answers and at the time very little relief. lydia? hi, neil. missing from today s senate hearing on southwest was the airline s ceo, bob jordan who reportedly had a previously scheduled commitment. in his place was southwest chief operating officer andrew water son that apologized for the travel nightmare that impacted ....