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With the agency struggling to improve subway service and facing heightened scrutiny from federal regulators, MBTA General Manager Phil Eng reshaped the T’s management hierarchy last Friday (Sept. 22). Eng said the MBTA’s management team will now function with four “major divisions” – operations, safety, capital, and administration. He also outlined numerous staffing updates,
The MBTA general manager also said the system will have new directors overseeing the commuter rail, water, rail and bus transportation.
MBTA riders have felt unsafe riding the system at least once because of the condition of the agency’s infrastructure, a new poll said.
Rod Brooks, an MBTA senior safety advisor, will lead the Safety Department while officials search for Ester's replacement.
Ron Ester will be resigning from his post, effective Aug. 30, Eng wrote in his memo to employees that was dated Tuesday.