SFGTV July 4, 2013
>> you have to do that in person, you can't call in? >> no. the only stuff that goes on up there is -- the list of puc, that person might be trying to get their puc portion. what we put is non-responsive and if it happens twice, we cross you out. they know what they are doing and they stand in the middle and they are listening. the first person that calls, we run over. >> as a subsequent question to yours. is that your wheel system. is that public? this system where you schedule who is going to be at the desk at a certain time? >> yes. that's public. >> if we say, so and so is there ...