MSNBC MSNBC Reports June 4, 2024 15:42:00
Under pressure to improve customer service and avoid a repeat of this summer's travel nightmares, the nation's airlines are this morning spelling out how they treat passengers. when flights are delayed or cancelled due to factors under their control, like a mechanical issue or staffing shortage, not weather related. alaska, american, united, southwest, delta, hawaiian and jetblue all say they provide meals for customers delayed by three hours. offer hotel rooms for passengers stranded overnight, including transportation to and from the hotel. just two weeks ago, transportation secretary pete b...