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Hootsuite acquires Sparkcentral to boost social media customer service Hootsuite, the social media management software firm, has acquired Sparkcentral, a digital customer service start-up. Sparkcentral, which has raised more than $37m from investors, builds tools for businesses to connect with customers through messaging apps such as WhatsApp and Facebook Messenger. It counts Slack, Air Canada and Uber-owned ride-hailing outfit Careem among its clients. Hootsuite chief executive Tom Keiser said there is a growing demand for communicating with customers through social media, especially amid th...

Hootsuite expanding into customer service, acquires Sparkcentral Vancouver-based Hootsuite has acquired Sparkcentral, a Belgium and New York-based startup offering customer service software. The financial terms of the deal were not disclosed. Sparkcentral’s product is an automated message distribution platform that gives customer service teams the ability to triage and respond to customer inquiries through social media platforms such as Facebook Messenger, Twitter, WhatsApp, WeChat, and SMS. Sparkcentral’s names among its customers airlines such as Air Canada and JetBlue, ...

Why Summit Comics And Games Of Lansing, Michigan, Is Expanding In 2021 Why Summit Comics And Games Of Lansing, Michigan, Is Expanding In 2021 Posted on It's been a tough year for a lot of comic book stores in 2020. But many have weathered the storm better than predictions. And Summit Comics and Games of Lansing, Michigan, has been doing even better, now expanding their downtown Lansing store. Credit: Summit Comics And Games I asked owner Regan Clem about the current plans – and where they were coming from. He told me "We were a comic shop with games on the side, definitely not giving eith...

This is "world news now." good morning, everyone. joining us today, ryan smith. i was going to call you ryan holmes. >> ryan holmes. people confuse me and t.j. we're two different people. >> the two of you guys. they do confuse you. t.j. says the same thing at gma. >> i laugh about it all the time. >> that's good. >> i'll tell ya, what a day for hillary clinton, a day that she's been waiting for. >> it's been a big day. packed up now on the campaign trail this morning, hours after making her big announcement on social media. interesting she did that. she got in the van and headed to iowa. >>...

Hope for generous refund. it's monday, april 13th. >> announcer: from abc news, this is "world news now." good morning. i'm ryan smith in for t.j. holmes. i'm reena ninan. good to have you back. >> good to be back. just came off vacation and then i learned it was tax time. >> you will be filing an extension, i take it. >> as always. is that right? >> they call them april fool's. >> that's right. that would be me. how about you? >> i took care of it. >> i want to be like you. >> the big moment we were waiting for for quite some time. hillary clinton officially on the campaign trail. >> her ...