Detailed text transcripts for TV channel - CNN - 20180223:13:12:00
Traumatized, lost a loved one or been through something horrific. he grasped for words. his aides say he's trying to con say empathy, not that he's being callous. he has fed into this challenge in conveying empathy in the wake of tragedies. you remember the pictures of him tossing paper towels to the storm victims in puerto rico when he went down to visit. he's made insensitive comments on fwittwitter in the aftermath these tragedies. >> in this case, julie, he went in with that note card, basically reminding him to empathize. the last point on that note card said i hear you. one of the surviv...
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