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Detailed text transcripts for TV channel - MSNBC - 20151115:12:47:00

As well to keep numbers up. five, seek out shipping refunds. if the company you re using doesn t meet guarantees, you re entitled to a refund. reclaim these with refund tiger and recover any money lost. the clock is ticking on affordable care act requirements for businesses with 50 to 99 full-time employees. starting on january 1st, 2016, businesses must offer the government it was of affordable medical insurance to eligible employees and dependents or face penalties. with us to sort out all of the new requirements for owners is david lewis. he is the president, ceo, and founders of operations inc., a human resources consulting firm. good to see you. good to see you, jj. are people going to be surprised by this? scary answer, but i don t think enough people know it s coming. so i m glad you re here to explain to us. ....

Scratch Labs , Shipping Refunds , Refund Tiger , Doesnt Meet Guarantees , Affordable Care Act , January 1st , January 1st 2016 , David Lewis , Human Resources Consulting Firm , Operations Inc ,

Detailed text transcripts for TV channel - MSNBC - 20151115:12:57:00

Businesses. use them, test them, work with them, ask your friends and others to evaluate them and constantly be evaluating things on google. you have google alert, search. you can see what customers and others feedback is around the industry. depending on the size of the industry there will be industry reports that will give you the trends. sometimes a new company launches and there s all this fan fare about it. it gets this press. i want seems like this is something everybody wants. i ve seen this happen many times, a few months later, few years later it fizzles out. if you followed too close what they were doing, your company may have failed as well. listen, you have to keep an eye on your business first and foremost. when you move on, you should always be looking around and be following what your other companies are doing that in your sector. google news is a great way to do that. signing up for their newsletter maybe on a covert basis by using ....

Google Alert , Scratch Labs , Fan Fare , Google News ,

Detailed text transcripts for TV channel - MSNBC - 20151115:12:43:00

Comfortable. saying wow i feel okay here. let s spend some money. my mother when she was starting her business always told us when we were making cold calls, use their direct address muchs you can. no question about it. and if you treat people well, they ll talk to you more. exactly. anything above the norm is going to get people going, this is good. the internet runs on two things only. bragging and drama. you have a problem, i hate this company. you have a great experience, i love this. that s the entire internet. i never do customer reviews, right? but i had such a good experience with someone, i did it. the interesting thing is yelp isn t going to matter much anymore. because it s not about people i don t know. if i didn t know you, your review wouldn t matter to me. i m the dad of a 2-year-old which means i want to buy everything for my daughter. who am i looking at? other dad friends. i m looking at the photos they re posting. ....

Cold Calls , Scratch Labs , Yelp Isn T , Customer Reviews , Dad Friends ,

Detailed text transcripts for TV channel - MSNBC - 20151115:12:53:00

I would have to agree with some of that. building on top of that if it s rand random trolling comments i would stay away from it. if it is trying to establish facts to pull your company one it s important to have responses. you don t have to respond to the commentator but to future readers can understand what the company has to say. there s also organizations out there that can help with regards to this management of reputation and that is a potential reslug as well. it sound like you deal with it in many ways the same way as you would a customer. if it s random trolling comments don t respond. if it s something that will undermine you, do respond. when it s opinion based, and if it just is more about disgruntled employee it s one thing. when it s opinion based but attacking your business and constructive way to respond to ....

Scratch Labs , Trolling Comments , It Sound , Potential Reslug ,

Detailed text transcripts for TV channel - MSNBC - 20151115:12:52:00

let s get into the questions. first one is about a potential drawback of social media. how would we handle disgruntled employee basically tarnishing the company s reputation on social media. and the time that it would basically consume to mitigate that? i m glad we got this question. we never talked about this on the show. we talk about your customers. you re an employee who is talking about you. what do you say? be careful what you do here. there s freedom of speech issues. there s thing tied to the national labor relations board. if it s something they are talking about proprietary nature act on the basis of your proprietary or intellectual property right. if it s opinion based move on. look the other way. not a lot you can do that s constructive or legal. what do you think? yeah. ....

Scratch Labs , Social Media , Potential Drawback , Nature Act , Freedom Of Speech , National Labor Relations Board , Intellectual Property , Move On ,