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Detailed text transcripts for TV channel - MSNBC - 20151115:12:40:00

Residents but a way to get tourists in the door. we have those who stop by for a weekend or a week and like the store. and nearby allows them to shop an area that they re unfamiliar with but make local independent choices. i think independent businesses will remain unique because not just because of the services and products they offer, but also because of who they are. they are your next door neighbor who owns a shop. and, you know, you go in and you meet the owner. the owner is working there. it just has a different feel. different customer service. people will always shop local. people now look at things differently, the way they make purchases, where they spend their money. i think things have changed and will continue to change. you know you re doing something right in your company if your customers love your business. so our next guest has several ideas to help you create those rabid fans. peter shankman is the founder ....

Stop By , Customer Service , Scratch Labs , Peter Shankman ,

Detailed text transcripts for TV channel - MSNBC - 20151115:12:45:00

I ask people, how was your last flight? we showed up on time, landed on time. they did exactly what they promised and you re over the moon. what does that tell you? there s a great company called scratch labs. they make energy nutrition products for cyclists and runners. i live by their products. it s great for training. every time i order from their website, they throw in three or four samples of new products. no cost, nothing. you re a loyal customer, we love you do this. thanks. that shows they re caring. it s not just he s a new customer, we ll do it once. i can t tell you how many people i recommended use their products. peter, so great to see you. i wish we could talk for another hour. don t feel any obligation to talk to me for the next hour. happy to. good to see you. thank you. ....

Scratch Labs , Energy Nutrition Products , Peter Shankman , People Don T ,

Detailed text transcripts for TV channel - MSNBC - 20151115:12:37:00

Our neighborhood work so hard, have people come back together, and keep moving on. it s business as usual. the shop local movement isn t just about getting consumers into brick and mortar stores, local businesses need customers to shop online this holiday season too. the goal is to get customers to log on, support community businesses, and shop local year round. when allison and her husband got engaged, they knew they didn t want a traditional registry. we went to our favorite kitchen shop and then we thought we want some more out of the box things. and we put it all together in a google doc and our guests loved it. so much so that allison decided to start a company that made this whole process simple. nearby registry. it s a gift registry and wish ....

Shop Local Movement Isn T , Neighborhood Work , Business As Usual , Moving On , Brick And Mortar , Support Community Businesses , Holiday Season , Kitchen Shop , Scratch Labs , Wish List Service , Gift Registry , Out Of The Box ,

Detailed text transcripts for TV channel - MSNBC - 20151115:12:41:00

And ceo of the geek factory. and he s also author of the book zombie loyalists: using great service to create rabid fans. great to see you. great to be back. we all want people who love the company, tell friends about us, keep coming back. it is true. never more so than now. people who love your company are going to bring in people who want to love your company. social does everything almost automatically. with the sentiment of your tweets and instagrams. people know hey i should shop there because this person is shopping there. no one believes how great you are if you have to tell them. exactly. we re following what our friends do. you talk in the first point about knowing that people have a problem. if i go on to united.com, what s my problem? i want to get somewhere and want to take a plane to do that. ....

Tell Friends , Geek Factory , Zombie Loyalists , Scratch Labs , United Com ,