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But a way to get tourists in the door. we have a lot of customers here seasonally or stop by for a week and they like the store and nearby allows them to shop an area they are unfamiliar with, but make local choices. i think independent businesses will remain unique, because not just because of the services and products they offer but also because of who they are. they are your next door neighbor who owns the shop and you know, you go in and you meet the owner, the owner is working there and it has a different feel. it has a different service. people will always shop local. people know they get things differently the way they make purchases, where they spend their money. i think things have changed and will continue to change. you know you re doing something right in your company if your customers love your business. so ourext guest has several ideas to help you create those fans. peter is the founder and ceo of the geek factory. ....
I don t know. many americans watch forensic files, csi. one of the most-watched trials in history, remember the o.j. simpson trial? and now fox hopes to cash in on that cash with a series called the run of his life: the people versus o.j. simpson. it s based on jeffrey toobin s book of the same name. the show will go behind the scenes of the trial of the century. to talk about this now, my crew is back. changes sometimes. some of the boos weren t here earlier in the week. author and fitness expert, donna richardson joyner, peter shankman, and social media consultant at the geek factory, and from the dede in the morning show, dede mcguire. dede, you better behave this time. i am. david beckno, host of the social media show news breaker. hey, don. thanks to all of you for hearing that. dede, i ll start with you. ....
And ceo of the geek factory. and he s also author of the book zombie loyalists: using great service to create rabid fans. great to see you. great to be back. we all want people who love the company, tell friends about us, keep coming back. it is true. never more so than now. people who love your company are going to bring in people who want to love your company. social does everything almost automatically. with the sentiment of your tweets and instagrams. people know hey i should shop there because this person is shopping there. no one believes how great you are if you have to tell them. exactly. we re following what our friends do. you talk in the first point about knowing that people have a problem. if i go on to united.com, what s my problem? i want to get somewhere and want to take a plane to do that. ....