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spokesman chris oliveras will be here to weigh in. >> once again -- rebooking customers, at this time, the 31st and beyond. >> my phone is dead, i'm hungry, i'm tired, i'm ready to go home. >> hectic, all in all, exhausting. >> what are we supposed to do, it's ridiculous. it's lives, they cannot give us a direct answer. >> gillian: welcome to "america reports," i'm gillian turner in washington. anita, wonderful to be with you this afternoon. >> anita: you, too, gillian. a holiday tradition to host together. >> gillian:. let's keep it, a good one. >> anita: john and sandra have the da...

>> gillian: most major u.s. airlines are rebounding from the holiday blizzard, southwest airlines continues spiralling downward. the company ceo says the communications network was thrown off by the historic storm. >> that was not the only challenge. southwest memo out of denver airport warned of a staffing crisis just days before christmas. >> gillian: according to bloomberg, the v.p. of ground operations declared a state of operational emergency at the airport after an unusually high number of employee absences. sending a message to workers december 21st. >> anita: fox team coverag...