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/PRNewswire/ -- The "Contact Center Digital Transformation in the Healthcare Industry: A Customer Perspective, Global, 2023 to 2024" report has been added to...
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Share this article Share this article ResearchAndMarkets.com's offering. Passenger flow management includes digital solutions that airports use to ensure a seamless passenger experience across touchpoints, reduce wait times, and increase dwell times to improve airports' non-aeronautical revenue. Airports had been experiencing an increase in passenger traffic until the COVID-19 pandemic roiled the travel industry. The pandemic will accelerate digital transformation projects related to passenger experience, with self-service becoming a priority. Airports' spending capacity declined in 2020 beca...