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System Operation and Maintenance of a range of network voice equipment; Incident Management: To take ownership of network related incidents and troubleshoot from first alert to resolution, to have good customer facing skills when liaising with users, to co-operate with other team members and other internal teams, to liaise and take charge of vendors for incident resolution; Administration: Team Duties: Assist with the support and maintenance of the all team duties, including possibility of on-call support rota; Wymagania stawiane pracownikowi: Strong working knowledge and experience of working on Call Manager Knowledge and experience of working with one of Red Box and Nice voice recording systems ....