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Winning Customer Service Through AI and Automation in Hybrid Work Environments

We’re all living in a world of rapid change. The way we work has been fundamentally altered by the COVID-19 pandemic, and many businesses have had to adapt to… ....

Brenda Bown , Service Cloud At Salesforce , Service Cloud , Reaking News ,

Winning Customer Service Through AI and Automation in Hybrid Work Environments

Embrace automation and AI for exceptional customer service in hybrid work environments. Boost productivity, tailor experiences, and stay ahead in a changing landscape. ....

Brenda Bown , Service Cloud At Salesforce , Hybrid Work , Service Cloud , Secret Sauce , Customers Where They Are , Adapting Automation , Scale Strategy , Balancing High Touch ,

Why Field Service Management Matters For Home Services

The Great Resignation is affecting many industries, and home service providers have been no exception. Many technicians have left the field en masse,. ....

Service Cloud At Salesforce , Field Service Technician In Home , Randy Benton , Area Vice President , Service Cloud , Great Resignation ,