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Salesforce has announced the public beta of Einstein Copilot. It can currently be used in Salesforce's Sales Cloud and Service Cloud in English for customers in the United States.
Utilities in SA and Botswana are moving to reinvent their customer experience with the help of Sinch partner Zimele Technologies and SAP.
Chief information officers say they are concerned about vendors shifting sales strategies in favor of bigger, pricier software bundles thanks to an uptick in business technology acquisitions.
Markets that were overjoyed a few weeks ago are now wavering as latest data shows inflation remains sticky and the Fed might not be ready to begin cutting interest rates before the summer of 2024. In...
Steve Hammond, Salesforce EVP and GM of Marketing Cloud, explains the thinking behind the firm's latest offering.