What's happened here — i mean, ispoke with doctor cass upon publication of her report in a short interview, and it is normal. it's part of nhs, isn't it, to listen to the voices of service users? of course it is. and she said to me — and this is a quote — "but obviously not to the point where you're not following "the evidence," which is what's happened here. i suppose there's a question, isn't there, around quite often with journalism, you're looking for a case study — particularly when it's complicated. you want an individual who typifies what's going on and it's the human voice behi...