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How to gain a competitive edge through in-house servicing

Retaining mortgage servicing helps lenders build borrower trust and a bond where the servicer becomes a trusted advisor to homeowners. ....

Federal Reserve , Application Programming Interfaces , Servicer Satisfaction Study , Mortgage Servicer ,

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Mark Weber sends, “Can I take my 2.5 percent loan to another property? Remember the portable loan idea? When will we see real estate agents advertising, ‘This home for sale has an assumable FHA/VA loan!’?” Ask any LO (loan originator, or officer, depending on what you want the “O” to stand for) and they can tell you stories about lenders either fumbling the servicing handoff or a myriad of borrower woes. There is a good reason that it has become a lightning rod for CFPB examinations. J.D. Power released its U.S. Mortgage Servicer Satisfaction Study, which measures customer satisfaction with the mortgage servicing experience in six factors (in order of importance): level of trust, makes it easy to do business with, keeps me informed and educated, people, resolving problems or questions, and digital channels. “The latest results show an ugly situation for the industry. Overall satisfaction is down… there’s been an increased r ....

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J.D. Power Study Ranks Mortgage Servicers for Best Customer Experience

J.D. Power Study Ranks Mortgage Servicers for Best Customer Experience
dsnews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from dsnews.com Daily Mail and Mail on Sunday newspapers.

Bruce Gehrke , Craig Martin , Guild Mortgage , Servicer Satisfaction Study , Executive Managing Director , Global Head , Lending Intelligence , Mortgage Servicer Satisfaction Study ,

Economic Woes Hit Customer Happiness with Mortgage Servicers

Economic Woes Hit Customer Happiness with Mortgage Servicers
mortgageorb.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from mortgageorb.com Daily Mail and Mail on Sunday newspapers.

Bruce Gehrke , Craig Martin , Guild Mortgage , Servicer Satisfaction Study , Rocket Mortgage , Mortgage Servicer Satisfaction Study ,

Rocket returns to top of servicer satisfaction study

Rocket returns to top of servicer satisfaction study
nationalmortgagenews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from nationalmortgagenews.com Daily Mail and Mail on Sunday newspapers.

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