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Like dozens of other states, Colorado is turning to new technology to protect its unemployment system from scammers. The labor department recently enlisted a third-party platform, ID.me, to verify people's identities – a process that requires users to scan their faces with a smartphone's camera, upload photographs of their IDs and, in some cases, wait for hours for a live video interview. For Falcón and her client, it's turned into a nightmare. They've spent weeks getting the teacher's vital documents up to date. Eventually, they'll have to find a way to have her use a smartphone, perhaps ...

System for unemployment benefits exposes digital divide Follow Us Question of the Day       By ANDREW KENNEY - Associated Press - Sunday, May 2, 2021 DENVER (AP) - As a social worker with the Denver Public Library, part of Sonia Falcón’s job is to help people in East Denver use government services and benefits. But she’s never seen anything like the unemployment case that has consumed her work since February. “I would say at minimum 10 hours a week,” Falcón explained. “It’s been significant.�...

Collateral damage in a war against scammers Until the pandemic, it was simpler to get unemployment benefits in Colorado and elsewhere. State security systems generally asked people to fill out a form with their personal information — facts like their date of birth and their social security number — to prove who they were. That was easy enough for many people. But the last year has revealed that approach to be obsolete as scammers have used hordes of stolen identities to raid unemployment systems across the country, syphoning off hundreds of millions of dollars in fraudulent claims. In res...