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Boxed out: Postal customers across Berkshires fume over delivery delays


“Don’t worry, it’s in the mail.” That assurance, true or not, used to mean delivery was near. Not this year.
Unprecedented delays in U.S. Postal Service operations have kept customers on edge for weeks, especially those sending or receiving packages. Today, the traditional finish line for Christmas mailing, The Eagle presents findings of the newspaper’s call to readers to share stories about the fate of packages shipped through the Postal Service.
Eighty-four people completed the nonscientific survey. Overall, 57 percent said they were “completely dissatisfied” with how the service handled package shipments this season; an additional 26.2 percent were somewhat dissatisfied. Only two said they were “completely satisfied.” By its nature, the survey was more likely to bring accounts of missing or lost packages than accolades. The survey found that 79.8 percent of those replying, including Jennifer Parsons, still were waiting for pa ....

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Postal Service package delays pinch Berkshire retailers, activists


PITTSFIELD — The wreath went into a box. The box went into the mail. And then, it seems, into limbo.
Township Four Floristry & Home, a downtown Pittsfield gift store, paid about $25 to select “Priority” shipping for the wreath it sent Nov. 27 to a customer in Rhode Island. On Saturday, 15 days later, co-owner Jed Thompson checked the U.S. Postal Service’s tracking system and found that the box containing that token of holiday warmth was cooling its heels somewhere in southern Connecticut, one of many packages caught in a coronavirus pandemic-driven delivery snarl affecting the whole U.S.
On the U.S. Postal Service website, a message now reads: “ALERT: USPS IS EXPERIENCING UNPRECEDENTED PACKAGE INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19.” ....

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Postal service package delays pinch Berkshires retailers, activists


PITTSFIELD — The wreath went into a box. The box went into the mail. And then, it seems, into limbo.
Township Four Floristry & Home, a downtown Pittsfield gift store, paid about $25 to select “Priority” shipping for the wreath it sent Nov. 27 to a customer in Rhode Island. On Saturday, 15 days later, co-owner Jed Thompson checked the U.S. Postal Service’s tracking system and found that the box containing that token of holiday warmth was cooling its heels somewhere in southern Connecticut, one of many packages caught in a coronavirus pandemic-driven delivery snarl affecting the whole U.S.
On the U.S. Postal Service website, a message now reads: “ALERT: USPS IS EXPERIENCING UNPRECEDENTED PACKAGE INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19.” ....

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