Complaints procedure - Animal and Plant Health Agency
APHA) is committed to providing high quality services. Monitoring and evaluating how we deliver our services, is an important part of ensuring our customers receive a continually improving service based on feedback. Feedback may be positive (plaudits) or negative (complaints or expressions of dissatisfaction). Our service standard complaints procedure provides a formal route for you, as a customer, service user or member of the public, to bring a complaint to the attention of APHA and helps us to continually improve our services. What is a complaint A service standard complaint is a spoken o...
Source: gov.uk