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Taking the e-mail address and phone numbers and sending out search warrants and obtaining subscriber information to that e-mail and phone number. >> did names pop up? >> yes. >> their real names, aaron lewis and his wife, crystal lowrie. police raced over to put the couple's house under surveillance. >> this was a very delicate operation. >> yes. we were working with the expectation with the hope that she was still alive. >> detective allison said he wasn't sure if the couple was even involved. they wanted to see what he looked like. remember the eyewitness had seen a skinny man with short bro...

Comply with police demands, calling it chilling a christmas gift could be used against people. >> it scares me the criminal system is coming down to this technology, which is supposed to help our daily lives and is being used against us for an innocent client. >> reporter: amazon seemed to imply it could change its willingness to cooperate in the case. saying amazon will not release customer information without a valid and binding legal demand, properly served on us. the company went on. amazon objects to overbroad or inappropriate demands as a matter of course. amazon did give police bates' s...

Trying to sell. not exactly showcase material. when her daughter-in-law had a chance to see them -- >> you have a theory about why they're badly taken photos. >> you can just tell that it was like quick, just quick. >> like she knew -- >> i knew she knew something was wrong. >> she believed beverly was scared of those potential buyers and was rushing to finish showing the house. it was all bad news. beverly carter had now been missing for three days. >> i've never felt that kind of loss of control. you feel utterly hopeless. >> and helpless. you can't do anything. >> yeah, yeah. >> what they d...

Legal demand properly served on us. the company went on, amazon objects to overbroad or otherwise inappropriate demands as a matter of course. amazon did give police bates' subscriber information and authorities analyzed the information contained on the device itself but believe more echo evidence is stored in the cloud, controlled by amazon. the case calls to mind the 2015 mass shooting in ban bernardino california pitting apple against the fbi, wanting to access information contained in the locked iphone of one of the shooters. >> alexa, what time it is? >> it's 1:56. >> reporter: the always...

Us. the company went on. amazon objects to overbroad or otherwise inappropriate demands as a matter of course. amazon did give police bates' subscriber information and authorities have analyzed the information contained on the device itself but believe more echo evidence is stored in the cloud, controlled by amazon. the case calls to mind the mass shooting in san bernardino, california that pitted apple against the fbi as the authorities wanted to access information contained in the locked iphone of one of the shooters. >> what time is it? >> it's 1:56. >> reporter: the always on voice activat...