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7 ways to build employee engagement and capability in a CX transformation - Vimarsana News

7 ways to build employee engagement and capability in a CX transformation

Published: August 4, 2022

Sumo Energy's customer service chief shares the journey the energy retailer has been on to go from insolvency to growth and how employee engagement has driven CX dividends

Source: cmo.com.au
Related Topics:
New South WalesPeter PerlaSumo EnergyGenesysg SummitCustomer ServiceContact CentreCustomer Experience ManagementEmployee EngagementCustomer TechnologyEnergy ProviderSpeech Analytics
Energy Retailer Wrongfully Cuts Off Dozens of Customers - Vimarsana News

Energy Retailer Wrongfully Cuts Off Dozens of Customers

Published: February 8, 2022

Victoria's Essential Services Commission has fined an energy retailer for wrongfully cutting off dozens of customers and planning ...

Source: theepochtimes.com
Related Topics:
United KingdomKate SymonsAlfred BuiVictoria Essential Services CommissionEssential Services CommissionSumo PowerSumo GasChair Kate SymonsService Cut OffSumo EnergyThe Epoch Times