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Suncorp doubles down on tech-enabled workforce

Suncorp New Zealand has announced it is doubling down on developing a technology-enabled workforce, following its success in adapting to fully remote. ....

Lee Thompson , Jane Brewer , Suncorp New Zealand , New Zealand , Full Time , லீ தாம்சன் , ஜேன் மதுபானம் , சன்கார்ப் புதியது ஜீலாந்து ,

Suncorp NZ Invests In A Technology-enabled Workforce

Suncorp New Zealand has announced it is doubling down on developing a technology-enabled workforce, following its success in adapting to fully remote work during last year’s COVID-19 lockdowns. Suncorp NZ began a major digital overhaul in 2016 with a focus . ....

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Key disaster resilience discussions facilitated by Griffith

Queensland has experienced 80 natural disasters since 2011. IMAGE: Phillip Flores
As Australia and global communities increasingly endure multiple disasters, often simultaneously, disaster management for resilience should be a core concern for leaders, according to experts on a key panel held by Griffith University.
Queensland Reconstruction Authority’s (QRA) Brendan Moon, Australian Red Cross Queensland’s Collin Sivalingum, Suncorp Insurance’s Joshua Cooney, Local Government Association of Queensland’s Mike Lollback and Queensland Inspector-General of Emergency Management Alistair Dawson gathered recently to share insights and expertise in a bid to highlight the importance of disaster resilience.
“For thousands of years in recent history, we’ve dealt with adversity in the form of disasters – in a recent built environment context with buildings being subject to extreme weather events and human beings being exposed to pandemics and other such disasters,” ....

Joshua Cooney , Collin Sivalingum , Phillip Flores , Alistair Dawson , Cheryl Desha , Brendan Moon , Griffith University , Government Association Of Queensland Mike Lollback , Griffith Science School Of Engineering , Queensland Reconstruction Authority , Reconstruction Authority , Australian Red Cross Queensland , Suncorp Insurance , Local Government Association , Mike Lollback , Queensland Inspector General , Emergency Management Alistair Dawson , Professor Cheryl Desha , Griffith Science School , Built Environment , Professor Desha , Commonwealth Governments , Disaster Management , Australian Red Cross , Emergency Management , Local Government ,

Suncorp upgrades contact centre platform

By
Kate Weber
on May 25, 2021 5:22AM
For 7000 agents.
Suncorp has upgraded the software underpinning its contact centre operations with a view to answering calls in future with a blend of virtual and human resources .
The new software, Genesys Engage, will be used by about 7000 agents to handle volumes of around 15 million voice interactions each year.
In the first instance, the upgrade will boost capacity, while supporting a fluid workplace across multiple sites, and providing greater flexibility to manage workload, Genesys said in a statement.
It was also to improve its ability to respond quickly to claim events and ensure it prioritises customers in the moments that matter. ....

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Ampol State of Origin entertainment

Four leading Australian acts will headline the entertainment through the Ampol State of Origin Series, beginning with a night spectacular at the MCG. ....

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