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Riding down the highway with a small fortune in cash is not optimal unless you're in an armored truck or have some security with you.

Riding down the highway with a small fortune in cash is not optimal unless you're in an armored truck or have some security with you.

Riding down the highway with a small fortune in cash is not optimal unless you're in an armored truck or have some security with you.

Riding down the highway with a small fortune in cash is not optimal unless you're in an armored truck or have some security with you.

I was discussing this theory recently with a client who has focused on driving significant culture change in his company. He still has a ton of systems and process-improvement work to do, and he knows that, but he also understands that without excellent leadership, it won’t happen and can’t be sustained.  I was describing how I served a key role 30 years ago with a national builder in much the same situation. Our margins were merely sufficient, turnover was high, quality was poor, and customer satisfaction ranged from barely acceptable to totally abysmal. Our goal was to turn all of that...