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CISCO 2nd Line Support Engineer - Gauteng Midrand

CISCO 2nd Line Support Engineer - Gauteng Midrand
it-online.co.za - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from it-online.co.za Daily Mail and Mail on Sunday newspapers.

Technical Service Desk , Diploma In Engineering Information Technology , Wide Area Network , Service Desk , Service Level Agreement , Area Network , Business Connect , Business Internet , Standard Operating Procedures , Mean Time , Technical Assurance ,

CISCO 2nd Line Support Engineer

CISCO 2nd Line Support Engineer
it-online.co.za - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from it-online.co.za Daily Mail and Mail on Sunday newspapers.

Service Level Agreement , Service Desk , Wide Area Network , Technical Service Desk , Diploma In Engineering Information Technology , Area Network , Business Connect , Business Internet , Standard Operating Procedures , Mean Time , Technical Assurance ,

Service Desk Team Leader - IT-Online


Apr 20, 2021
ASAP Resources Global is a specialised recruitment agency with a speciality in headhunting and high-calibre recruitment strategies. We secure resources for a variety of clients in many industries on a global scale with a focus on building lasting relationships with all candidates and clients.
An exciting opportunity exists at one of our clients for the position Service Desk Team Leader
Job role description:
The provision of proactive management of a 24×7 Service Desk Team. The role will take an influential lead in managing change and the implementation/development of an end-to-end ‘total’ Incident Management process, based on ITIL concepts. The position will ensure an effective approach to the management of all day-to-day Service Desk activities and escalations, actively working with both the Client management team and various operational teams, assisting in the continual ongoing review and improvements for all services provided. ....

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