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The 30—a0 years of thatcherism, however you want to put it, people are determined to hang on to those conditions and, indeed, win them back for other people, set an example. right, again, an interesting turn of phrase. you say, "our people will hang on to their conditions" — but the fact is, surely, you would accept, your workers, your members would accept that technologies change, the ways of doing business change, and that involves change on the railways. for example, we canjust take a couple of issues, let's start with the way customers buy tickets. you are determined to stop the closur...

On to their conditions" — but the fact is, surely, you would accept, your workers, your members would accept that technologies change, the ways of doing business change, and that involves change on the railways. gor example, we canjust take a couple of issues, let's start with the way customers buy tickets. you are determined to stop the closure of ticket offices, when it is quite plain, if you just look at the figures, that only one in eight rail customers now purchases their ticket in a ticket office. why do you need all these ticket offices? it's notjust about the sale of tickets, it's ab...

Right, again, an interesting turn of phrase. you say, "our people will hang on to their conditions" — but the fact is, surely, you would accept, your workers, your members would accept that technologies change, the ways of doing business change, and that involves change on the railways. for example, we canjust take a couple of issues, let's start with the way customers buy tickets. you are determined to stop the closure of ticket offices, when it is quite plain, if you just look at the figures, that only one in eight rail customers now purchases their ticket in a ticket office. why do you ne...

People, set an example. right, again, an interesting turn of phrase. you say, "our people will hang on to their conditions" — but the fact is, surely, you would accept, your workers, your members would accept that technologies change, the ways of doing business change, and that involves change on the railways. gor example, we canjust take a couple of issues, for example, we canjust take a couple of issues, let's start with the way customers buy tickets. you are determined to stop the closure of ticket offices, when it is quite plain, if you just look at the figures, that only one in eight ra...

Isn'tjust the only issue, or even the most important. it's about their conditions of service, the way they're deployed. it's about their pensions going forward. many are things that have been ripped out of workers�* hands. even here at the bbc, i would venture that many of the terms and conditions have been ripped away, people have been casualised, forced to work for subcontractors and, indeed, have had their pension promise ripped up and are now having to fend for themselves. and if you look at, let's take the royal mail dispute, it's very similar — that's a fully—private sector industr...