Field Support Engineer (Ekandustria) at iOCO
Jan 29, 2021 Essential functions: Call Updating – To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls Asset input – To ensure that all assets are correctly entered into the system. User Satisfaction – To ensure that the user is satisfied with the service provision Meet SLA Requirements – To repair identified problems to meet average contractual SLA requirements Remote or Telephonic Resolution – To ensure that all calls are handled by the Remote Support team prior to being redirected to a...
Source: it-online.co.za