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Onstage at the Mackinac Policy Conference, Martha Todd, the owner and board chair of the Kalamazoo-based company Kalsec, recalled juggling being a single mom with work and graduate school and how it …
The Way Forward: How remote is the future for banks? Contributed photo Banks are struggling to balance out a desire by customers to have access to a branch — even if they don't use it all that often. Banking COVID impact: Banks had to adjust to fully remote workforces in many cases just as demand for their services spiked because of the Paycheck Protection Program. The Way Forward: The big question for banks going forward: Customers still want the convenience of a branch even if they're not going to use it that often. Also in this report: Nonprofitsface long recovery, uncertainty