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That's how it happened. they were told up front long before this happened, because it was their choice. if you want me to help you, i need to have a company license. they said, yes. that's how it happened. >> they knew that you were not licensed? >> definitely. >> i'd say he's a flippin' liar. we would have never agreed to use an unlicensed person or an unregistered person. why would somebody do that? we had just come to this state. we didn't know any of the rules. we relied on paul stickney to keep us wholly and straight. >> despite his claims, this state document shows that birgh founded his...

The decourseys haven't used the bathroom since. the final insult according to the decourseys was the bill that the contractor delivered. >> the work from this contractor was to be $90,000 plus change. when he was finished he gave us a bill for $211,000. >> not only that, but much of the work was done without permits. it was -- much of the work was done by unlicensed people who were doing the electricity and the plumbing, and much of the work will have to be demolished and redone. >> like many homeowners who discover problems in the middle of a remodel, they say they were trapped. >> the proble...

Wife, carol, spend sleepless nights worrying about their future. >> it has been an absolute nightmare. the person that we blame for it is the real estate agent who swore to us repeatedly that this contracting company was the best that he's seen. >> that agent is this man, paul stickney, who they blame for what has become a three-year nightmare. >> i wanted to talk to you about a story we're doing about the decourseys. >> yes. >> and about the fact that you were financially involved with the contractor that they hired. >> the decourseys say their problems began in october 2004. like millions of...