Via said their train would be accessible. It wasn't. So Ont. woman, grandparents cancelled the trip
For a year, Brittany Prudhomme had been planning to travel this summer by train with her grandparents from Ingersoll, Ont., to Miramichi, N.B., to visit family. The couple use walkers, so Prudhomme had called Via in advance to ensure the train was accessible. Despite assurances, it was not.
Source: cbc.ca