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Time to step up One respondent summed up the general tone of the report by advising MSPs to step up in order to cope with the load that is coming . The 302 IT decision makers we spoke to for the report told us they have entrusted a larger chunk of their IT estate to MSPs and other providers over the last five years, and intend to lean even more heavily on them in the future. Close to a half (47.4 per cent) said they expect to lean on MSPs either a lot or slightly more in the future, compared with just 12.3 per cent who will lean on them less. ....