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Karen Jenkins is still waiting for a suitcase containing custom medical supplies that went missing nearly two weeks ago on her Southwest Airlines journey from St. Louis to Baltimore. ....
Southwest has apologized and offered inconvenienced travelers about $300 worth of frequent flyer credit in addition to refunds and reimbursements as a "gesture of goodwill." ....
They have cut the numbers of bags in half since last thursday and were on track to get all bags shipped to customers by later this week. it is unacceptable and customers are frustrated trying to track down their bags. but the issues go beyond just one airline. reporter: this week valerie found her bag after it was lost bia united airlines vendor but using an apple air tag. they said it was safe in a delivery center and none of that was true. reporter: the latest data shows airlines mishandled two million bags in 2021 after many like toya spent their holiday without bags and without patience for southwest airlines. southwest was one of my favorite airlines to travel on. and it will never be the same. reporter: travel experts say tracking your check bagu using n air tag is not perfect but ....
Report, jim. i think maybe it will be less strong than recently and that s what you want to see after six months of the fed raising interest rates. i would just caution after the last year no one really knows for sure what 2023 holds. one story has been the resilience of the economy in the face of giant interest rate hikes. we ll continue to watch. the consumer is a brick wall between us and recession so far. it has been nearly two weeks since southwest airlines stranded millions of holiday travelers. the airline still has a big problem. al those lost bags. the winter storm upended flight travel for days. many passengers at this point still do not have that s no fun. meet someone teen has more on the challenge of cleaning up that big mess there. it was supposed to be a perfect holiday for toya martin of maryland. instead she spent almost two weeks searching for her family s three lost bags. ....